At Relaxio, your satisfaction is our top priority.If you are not entirely satisfied with your purchase, we are here to help with our straightforward return and refund policy.

ReturnsYou have 30 days from the date of delivery to initiate a return. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• Proof of purchase (receipt or order confirmation) must be provided.

Non-returnable items:

• Gift cards

• Sale or clearance items

• Perishable goods

To start a return, please contact us at support@relaxio.shop. Once your return request is approved, we will provide you with instructions on how to send the item back to us.

RefundsOnce your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days, and the credit will automatically be applied to your original payment method.

Late or missing refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company, as it may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@relaxio.shop.